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Linda Brandwin, R.N.

Linda Brandwin is a registered nurse and a medical billing and claims specialist. For the past 10 years she has worked directly with insurance companies to give advice and guidance to the health care consumer.

Readers may send email or write Linda Brandwin at 5500 Single Oak Hill Ct., Woodbridge, VA 22192.

Non-participating specialists can join Medicaid for one-time service
April 16, 2004


Q:
My cousin has Medicaid insurance due to being unable to work. She was admitted to the hospital through the emergency room. Her physician requested a consultation from a specialist to aid in her treatment. It turns out this specialist does not participate with Medicaid. My cousin is now getting letters from the physician's office threatening to send her to collections.

She was sick and flat on her back in a hospital bed. How was she to know this specialist did not participate with her insurance? She was in a participating hospital and her physician was participating, so she never once thought about the specialist not being a part of Medicaid. It was on her physician's recommendation that the specialist was called in, not hers. Is she liable for this bill?

A: Every state has its own laws regarding Medicaid. However, usually if a physician does not participate with Medicaid, he can bill the patient his full fee. The patient is liable for this bill. Your cousin should call her local Medicaid office and verify this.

Also, many states allow the non-participating physician to temporarily join Medicaid just to collect fees for this one time service for a particular patient. The physician's office would need to call Medicaid for this information and the enrollment forms.

Many physicians, when called in for a consult, check the patient's insurance information before the exam. This eliminates many insurance coverage problems. At this point the physician could recommend a participating Medicaid provider for the consult or work out a payment plan with the patient or her family. There would be no surprises. Unfortunately, this physician did not do this.

Your cousin should call the specialist's office. She should try to speak to the doctor, but if she can't, she should talk to the office manager. She needs to explain that this bill is a hardship, she is not employed, and she is a Medicaid recipient. She should also explain she was not in a position to be aware that a non-participating doctor was seeing her while she was hospitalized. She can suggest that the doctor call the Medicaid office to sign up on a temporary basis so he can be reimbursed for his service to her. She can also ask for a hardship discount and try to work out a payment plan with the doctor that would fit her budget. Hopefully, the specialist's office will accommodate your cousin. Unfortunately, if they are not willing to work with her, she will be liable for the entire bill. Again, your cousin needs to confirm her liability in this situation with her local Medicaid office.








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